Terms of Use

1. Acceptance of Terms

By accessing or using MahuvaMart, you agree to comply with these Terms, our Privacy Policy, and other policies shown on this website.

2. Account and User Responsibility

• You are responsible for providing accurate account, address, and contact details.
• You must not misuse the platform, attempt fraud, or interfere with service operations.
• Repeated abusive activity, including excessive cancellations, may result in account restrictions or blocking.

3. Orders and Pricing

All orders depend on availability, serviceability, and confirmation. Prices are in INR and may change without notice. The final payable amount is shown at checkout.

4. Payments

We support approved checkout payment methods, including online options processed via Razorpay. Resolution of failures or delays may depend on payment network timelines.

5. Cancellation, Refund and Return

• Orders may be cancelled as per the active cancellation policy shown during checkout or in the cart.
• Partial cancellation requests may be accepted depending on order stage and delivery status.
• Eligible prepaid refunds can take approximately 3-5 business days depending on the bank or payment channel.
• After an order is completed, delivered and accepted, refund or return may not be available unless the policy explicitly allows it.

6. Delivery

Delivery timelines are estimates and may vary due to weather, traffic, local conditions, or unforeseen constraints. Customers should verify items at delivery.

7. Limitation of Liability

To the extent permitted by law, MahuvaMart is not liable for indirect losses caused by interruptions, third-party failures, delays, or events beyond reasonable control.

8. Changes to Terms

We may revise these Terms from time to time. Updated Terms become effective when posted here with the revised date.

9. Contact and Grievance

For order issues, refunds, or legal policy questions, please contact us via the Contact Us page. Customers should contact the business first for support, as recommended in Razorpay refund guidance.