Terms of Use

1. Acceptance of Terms

By accessing or using MahuvaMart, you agree to comply with these Terms, our Privacy Policy, and other policies shown on this website.

2. Account and User Responsibility

• You are responsible for providing accurate account, address, and contact details.
• You must not misuse the platform, attempt fraud, or interfere with service operations.
• Repeated abusive activity, including excessive cancellations, may result in account restrictions or blocking.

3. Orders and Pricing

All orders are subject to product availability, serviceability, and confirmation. Prices are displayed in INR and may change without prior notice. Final payable amount is shown at checkout.

4. Payments

We support approved payment methods available at checkout, including online payment options processed via Razorpay. For payment failures, delays, or bank-side issues, resolution may depend on payment network timelines.

5. Cancellation, Refund and Return

• Orders may be cancelled as per active cancellation policy shown during checkout/cart.
• Partial cancellation requests may be accepted as per order stage and delivery status.
• For eligible prepaid cancellations, refund processing can take approximately 3-5 business days depending on bank/payment channel.
• Once an order is marked completed/delivered and accepted, refund/return may not be available unless explicitly stated by policy.

6. Delivery

Delivery timelines are estimates and may vary due to weather, traffic, local conditions, or unforeseen operational constraints. Customers should verify items at the time of delivery.

7. Limitation of Liability

To the extent permitted by law, MahuvaMart is not liable for indirect or consequential losses arising from service interruptions, third-party failures, delays, or events beyond reasonable control.

8. Changes to Terms

We may revise these Terms from time to time. Updated Terms become effective when posted on this page with the revised date.

9. Contact and Grievance

For order issues, refunds, or legal policy questions, please contact us via the Contact Us page. As recommended in Razorpay's customer refund guidance, customers should contact the business first for support.