Privacy Policy

1. Information We Collect

We may collect your name, mobile number, email address (if provided), delivery address, order details, and payment-related references required to process orders and provide support.

2. How We Use Your Information

• To process, deliver, and manage your orders.
• To send order updates, support communication, and service notifications.
• To improve website performance, product availability, and customer experience.
• To prevent fraud, abuse, and unauthorized transactions.

3. Payment Processing

Online payments on MahuvaMart are processed through Razorpay. We do not store your full card, UPI PIN, or net-banking credentials on our servers. Payment data is handled under Razorpay's secured payment infrastructure and applicable regulations.

4. Information Sharing

We only share data on a need-to-know basis with service providers such as payment gateways and delivery partners to complete your order. We do not sell your personal information.

5. Data Retention

We retain order, transaction, and support records for operational, accounting, compliance, and dispute resolution purposes, only for as long as reasonably required by business or law.

6. Data Security

We use reasonable technical and organizational safeguards to protect your data. However, no online platform can guarantee absolute security.

7. Your Choices

• You may request correction of inaccurate account information.
• You may contact us for account and data-related support requests.
• You may opt out of non-essential promotional communication.

8. Policy Updates

We may update this Privacy Policy from time to time. Changes become effective when posted on this page with an updated date.

9. Contact

For privacy-related queries, contact us through the Contact Us page.